Bereket Sigorta announced that customer satisfaction with its service experience reached 90%, according to surveys conducted with policyholders who contacted the customer service line.
The satisfaction survey measured customer feedback on processes such as claims handling, policy transactions, information requests, and referrals. The 90% result highlights Bereket Insurance’s commitment to a customer-focused service approach.
Customer feedback showed that satisfaction primarily stemmed from quick response times, clear communication, and a solution-oriented approach. The company stated that it continues to enhance customer experience by providing efficient and transparent support across multiple service channels.
Bereket Sigorta General Manager Faruk Gökçen said, “Customer satisfaction is at the center of our strategy. The high satisfaction rate demonstrates the dedication of our teams and our customer-oriented mindset. Being among the top five fastest companies in claims payments in the motor and traffic insurance segments also reflects this success.”
Bereket Sigorta aims to further improve service quality and customer experience through continuous measurement and evaluation efforts focused on customer satisfaction.
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