Bereket Insurance has achieved a significant position in the insurance sector with its rapid claims settlement in the motor and traffic insurance categories. According to the latest data released by the Turkish Insurance Association (TSB), the company ranked among the top five insurers with the fastest performance in claim payments. This success reflects Bereket Insurance’s commitment to customer satisfaction.
Faruk Gökçen, General Manager of Bereket Insurance Group, stated that the company has improved customer satisfaction by integrating digital solutions into traditional insurance practices. The firm implemented the Digital Claims Management Project to enhance efficiency in claims processes, reducing manual tasks and digitising file assessment and payment procedures. These developments significantly shortened claim review and verification times, allowing the company to offer policyholders fast and transparent claims management.
Faruk Gökçen emphasised, “Reducing the uncertainty and waiting period our customers experience during claim processes is one of our top priorities. By combining traditional practices with digital innovation, we have achieved strong results. Being recognised among the fastest-paying companies in the TSB report proves the success of our strategy. We will continue investing in technology and innovation to further enhance customer experience.”
Bereket Insurance’s digital transformation efforts extend beyond claims handling. The company employs AI-powered control mechanisms and online systems to simplify policy purchasing processes. Additionally, policyholders benefit from an extensive service network and fully digital claims operations, ensuring a seamless and efficient service experience.
