Sompo Sigorta achieves a top-four ranking in Turkey for its efficient and customer-focused claim processing performance.
Sompo Insurance marked 2025 as a year of significant advancement in digital transformation and efficiency in claims operations. The company enhanced its service capacity through more than 1,000 authorized repair centers and over 100 Express Claims Repair Centers (EHOM) across Turkey. With an average claim settlement period of 23 days for traffic and comprehensive policies, it secured a place among the top four fastest insurers in the market. Throughout 2025, Sompo Insurance focused on speed, reliability, and customer experience by renewing its digital infrastructure. Through the newly designed operational processes, clients gained access to transparent and easily accessible systems throughout all stages.
In this renewed era, damage inspection procedures have been almost fully digitalized. Camera-based evaluations and online review tools have considerably reduced appraisal times. In the housing segment, digital damage evaluation methods made it possible to issue payments within one day after assessments, bypassing the need for on-site visits. By minimizing post-damage waiting periods, this system has notably improved customer satisfaction. Additionally, the damage experience expert initiative, which provides direct and instant communication via WhatsApp, became one of the standout innovations of 2025. Customers are now able to reach their assigned experts directly for process-related inquiries and guidance.
Sompo Insurance strengthened its operational backbone through a widespread service network encompassing the entire country. By the end of 2025, the company operated 1,102 authorized repair centers, 102 EHOMs, and 246 specialized service facilities, further amplifying its capacity. With a 47% annual growth, the EHOM network introduced a new model offering warranty and reduced maintenance services. The organization also continues its unwavering commitment to safety. In line with its original parts policy, repairs on crucial safety components are not permitted. Unauthorized or potentially unsafe parts are strictly excluded, ensuring maximum safety for every customer.
Placing customer benefit at the heart of its claims procedures, Sompo Insurance ensures payments are made directly to clients even before the vehicle reselling process is finalized. This practice not only minimizes uncertainty but also ensures fast and seamless resolutions, reflecting the company’s philosophy of being “fast, dependable, and solution-focused.” According to satisfaction evaluations, 70% of Sompo Insurance customers recommend the company to others. Moreover, with a complaint ratio below 1%, it consistently performs better than the industry average. For 2026, the company aims to deploy AI-powered claims systems and expand the automation of file-free operations, paving the way for a new era in Sompo Insurance’s digital ecosystem.
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