Anadolu Hayat Emeklilik has made a significant advancement in enhancing accessibility with its customer-centric service model. Aiming to provide inclusive solutions for all, the company has launched a video call function tailored specifically for hearing-impaired clients, now accessible through its corporate website.
Driven by a commitment to equitable service in its digital transformation journey, Anadolu Hayat Emeklilik has introduced this innovative service, allowing hearing-impaired customers to schedule a video call appointment through the contact section of the company’s website. Once an appointment is arranged, customers receive details such as the date, time, and connection link via SMS. These consultations are conducted by expert customer representatives proficient in sign language, ensuring effective communication.
Serkan Uğraş Kaygalak, the General Manager of Anadolu Hayat Emeklilik, expressed his satisfaction with this development by stating: “We are thrilled to unveil this video call service, uniquely designed to meet the requirements of hearing-impaired individuals. This initiative aligns with our objective of delivering an equal, inclusive, and readily available customer experience for all. We remain committed to promoting social equality through a people-focused technological approach.”
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