How to Fix a Computer Connected to WiFi but Not the Internet

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Understanding the Issue: No Internet Access

Experiencing a computer that connects to WiFi but refuses to access the internet is a common issue among Windows PC users. Various factors such as a malfunctioning firewall, weak or obstructed wireless signals, modem or router problems, or IP address conflicts can cause this problem. Below are steps you can take to resolve these issues and regain internet access.

Quick Solutions to Regain Internet Access

• Run the network and internet troubleshooter.
• Forget and reconnect to the WiFi network.
• Restart your modem and router.
• Test the network connection with a different device.
• Clear the DNS client resolver cache.
• Uninstall or update the network adapter driver.
• Reset network settings.
• Check for any pending Windows updates.
• Restart the computer.

In-depth Solutions to Internet Access Errors

Different versions of Windows, such as Windows 10 and 11, may exhibit the problem in various ways, such as a computer recognizing the WiFi but not connecting to the internet. Here’s a detailed guide to help you solve this problem:

Step 1: Verify Other Devices’ Connectivity

Determine if your PC is the only device without internet access by testing other devices on the same WiFi network. If other devices connect successfully, the issue likely lies within your PC’s settings. However, if all devices struggle to connect, the issue might be with the network hardware.

Step 2: Restart Your Modem and Router

Often, the problem lies with the modem or router. Unplug these devices, wait a few minutes, and plug them back in. Allow the modem to fully power up before turning the router back on to ensure they function correctly.

Step 3: Disable Any VPN Connections

Your VPN might cause connectivity issues. Disable any active VPNs and attempt to reconnect to the internet.

Step 4: Utilize the Windows Network Troubleshooter

Windows comes with a built-in network troubleshooter that can fix common network issues. In Windows 10, navigate to Settings > Network & Internet > Status and select the network troubleshooter. In Windows 11, find this tool under Settings > System > Troubleshooting > Other troubleshooters > Network and Internet.

Step 5: Check IP Address Configuration

Ensure your computer is set to obtain an IP address automatically. Incorrect IP settings can lead to connectivity issues or IP conflicts. In Windows 10, go to Settings > Network & Internet > Status, click on Change adapter options, and adjust the settings under Internet Protocol Version 4.

Step 6: Contact Your Internet Service Provider

If the hardware and settings seem fine, there might be an issue with your Internet Service Provider. Use services like Downdetector to check if others are experiencing similar issues.

Step 7: Use Command Prompt Network Tools

Windows provides several commands for network troubleshooting. Open Command Prompt as an administrator and try the following:

• netsh winsock reset
• netsh int ip reset
• ipconfig /release
• ipconfig /renew
• ipconfig /flushdns

Step 8: Temporarily Disable Security Software

Your antivirus software might be blocking internet access. Temporarily disable it to see if connectivity improves.

Step 9: Update Wireless Drivers

Ensure your wireless drivers are up to date. Use manufacturer software or Windows Update to check for the latest driver updates.

Step 10: Reset Network Settings

If the problem persists, resetting your network settings might help. In Windows 10, go to Settings > Network & Internet > Status and find network reset. In Windows 11, navigate to Settings > Network & Internet > Advanced network settings for the reset option.

If all devices at home are experiencing connectivity issues, resetting the modem to factory settings may be necessary. This can often be done by holding down a reset button on the modem.

By following these steps, you should be able to resolve most connectivity issues related to your computer and internet access.