In 2023, we invested above the industry average to improve our claims processes

A. Kerim Bağdaş, Vice Chairman of the Board of Directors of Aveon Global Sigorta, announced that the company, as a new player, aims to grow in the next 5 years by making significant investments in production and damage management processes.

A. Kerim Bağdaş, Vice Chairman of the Board of Directors of Aveon Global Sigorta, announced that the company, as a new player, aims to grow in the next 5 years by making significant investments in production and damage management processes. The company, which made significant changes in damage repair processes by commissioning AGS service points, created the damage operation model of the next 5 years by strengthening its damage teams and improving its infrastructure in 2023.

"As a new company, we have focused on production and damage management processes, made significant investments and created a compatible infrastructure considering the increase in production and customer growth over the next 5 years," said Bağdaş.

One of the important investments made in the company's human resources was to form the damage teams from experienced professionals. These teams have field and research experience and utilise software and hardware technologies that are in line with standards beyond today's technology. In addition, steps were taken to provide great convenience to agencies and customers with robotics-based automation modules.

"Considering the working comfort of our operating teams, we have created comfortable working environments that protect sound, perception and sensations in our new head office. We have also made significant investments in end-to-end change by establishing our customer interaction centre focusing on customer satisfaction," added Bağdaş.

At the beginning of the year, the company opened AGS service points in 136 locations across Turkey, offering a new option to policyholders and increasing customer satisfaction. Stating that Aveon Global Sigorta has achieved a great success despite its short history of 2 years, Bağdaş emphasised that the contribution of investments to claims management will be felt more strongly by agencies and customers in the coming quarters. "A more successful Aveon Global Insurance than last year is always ready to answer any questions and welcome our customers," said Bağdaş.

19 Oca 2024 - 12:30 - English

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